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Chain.Care Terms of Service

Updated: September 10, 2025

These Terms of Service (“Terms”) govern your access to and use of the Chain.Care platform, website, and related services (“Services”). By using Chain.Care, you agree to these Terms. If you do not agree, please do not use our Services.

1. About Chain.Care

Chain.Care is an AI-driven compliance intelligence platform designed for hospitals, healthcare systems, and compliance professionals. Chain.Care provides tools to streamline compliance workflows, audit preparation, and regulatory monitoring.

Our Services are for professional use only and are not intended for direct patient care or diagnostic purposes.

2. Eligibility

You may only use Chain.Care if you:

  • Are at least 18 years old
  • Are a healthcare professional, compliance officer, or authorized employee of a healthcare organization
  • Have the legal capacity to enter into a binding contract
  • Use the Services in compliance with applicable laws and regulations

3. Account Registration

  • To access certain features, you must create a Chain.Care account.
  • You are responsible for maintaining the confidentiality of your login credentials.
  • You are responsible for all activity under your account.
  • You must provide accurate, complete, and up-to-date information.

4. Professional Use Disclaimer

  • Chain.Care is not a replacement for professional medical judgment.
  • Chain.Care provides AI-powered insights and recommendations, but all decisions remain the responsibility of licensed healthcare professionals.
  • Chain.Care does not directly store or process full patient medical records unless explicitly authorized and compliant with GDPR/HIPAA.

5. License to Use Services

We grant you a limited, non-exclusive, non-transferable license to use Chain.Care for compliance-related purposes within your organization.

You may not:

  • Resell or sublicense the Services
  • Reverse-engineer or attempt to extract source code
  • Use the Services for unlawful purposes
  • Interfere with system integrity or security

6. Data Privacy and Security

Your use of Chain.Care is also governed by our Privacy Policy (available at https://www.chain.care/privacy).

  • We comply with GDPR, HIPAA, SOC 2 Type II, and Cyprus certification standards.
  • All sensitive data is encrypted in transit and at rest.
  • You retain control over your organization’s data; Chain.Care acts as a processor or controller depending on contract terms.

7. Service Availability and Support

  • We aim for 99.9% uptime and provide enterprise-level support to customers with service agreements.
  • Chain.Care may occasionally be unavailable due to scheduled maintenance or unforeseen outages.
  • We will provide advance notice of planned downtime when possible.

8. Fees and Payment

  • Access to Chain.Care may be subject to subscription fees or enterprise contracts.
  • Payment terms are agreed upon separately in contracts or invoices.
  • Late payments may result in suspension of access.

9. Intellectual Property

  • Chain.Care and all associated software, trademarks, designs, and intellectual property are owned by Chain.Care Limited.
  • You retain ownership of your data, but grant Chain.Care a license to process it solely for service delivery and improvement.

10. Acceptable Use Policy

You agree not to:

  • Upload unlawful or harmful content
  • Use Chain.Care to discriminate, harass, or harm others
  • Circumvent security controls
  • Introduce malicious code

11. Third-Party Integrations

  • Chain.Care integrates with EHRs, medical devices, and other healthcare systems.
  • Use of third-party integrations may be subject to their own terms.
  • We are not liable for third-party system failures or data breaches outside our control.

12. Compliance with Laws

You are responsible for ensuring your organization’s use of Chain.Care complies with all applicable healthcare privacy and security regulations, including GDPR, HIPAA, Cyprus Ministry of Health guidelines, and other regional requirements.

13. Service Modifications

We may enhance, modify, or discontinue features of Chain.Care at any time to improve performance, security, or functionality. Significant changes will be communicated in advance.

14. Termination

We may suspend or terminate access to Chain.Care if you violate these Terms or engage in harmful or unlawful activities. You may terminate your account by contacting support.

15. Limitation of Liability

To the maximum extent permitted by law, Chain.Care is not liable for:

  • Indirect, incidental, or consequential damages
  • Misuse of Services by third parties
  • Regulatory fines or penalties resulting from your failure to follow compliance recommendations

16. Indemnification

You agree to indemnify and hold Chain.Care Limited harmless from claims, losses, or damages arising from your misuse of the Services, violation of these Terms, or breach of laws.

17. Governing Law

These Terms are governed by the laws of Cyprus and, where applicable, the European Union. Disputes will be resolved in the courts of Nicosia, Cyprus, unless otherwise agreed in writing.

18. Changes to Terms

We may update these Terms periodically. Any material changes will be communicated via email or platform notifications. Continued use of Chain.Care indicates your acceptance of the updated Terms.

19. Contact Us

For questions, disputes, or clarifications regarding these Terms:
Email: [email protected]
Attention: Legal & Compliance Department